Privacy Policy
Last updated: February 17, 2009. This policy may change from time to time — please check back periodically.
Overview
This Privacy Policy applies to NameTagCountry.com, PaperweightCountry.com, PersonalizedCountry.com, and AwardCountry.com (collectively, the "Sites"). Our Internet storefront allows you to buy products and services from the Sites. We use the information we collect about you to fulfill your purchases and to create a more personalized online experience.
This Policy only addresses the use and disclosure of information we collect from you online. For some services, we collect and transfer personal information to a service provider you have selected, or you may visit other merchants through links on our site who may collect and use your personal information. In those cases, the third-party's privacy policy will govern how your information is handled. We encourage you to be cautious before disclosing your personal information to others.
This Privacy Policy covers:
- What information do the Sites collect from you?
- Where do we collect information and how do we use it?
- Who is collecting your information?
- With whom do we share your information?
- How can you update or correct your personally identifiable information?
- What are your choices regarding collection, use, and distribution?
- What security precautions are in place?
- A special note about children's privacy
- Use of cookies and action tags
- Third-party sites accessible from our Sites
- Contacting us about privacy questions
- Privacy Policy changes
1. What Information Do the Sites Collect From You?
The Sites collect two types of information about visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information is to provide you with a smooth, efficient, and customized experience.
Personally Identifiable Information
This refers to information that lets us know who you are. It is requested when you register an account, place an order, or send us feedback. This may include your name, billing and shipping address, telephone number, email address, credit card or other payment information, and product details. We use this information to fill your orders and provide personalized services.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather information about where you shop on our site, which is compiled and analyzed both individually and in aggregate. This may include the URL you came from, the URL you go to next, your browser type, and your IP address. We may disclose, sell, trade, or rent Non-Personally Identifiable Information to others without your consent.
2. Where Do We Collect Information and How Do We Use It?
Our primary goal in collecting personal information is to provide a superior, customized online experience. We use contact information to fill orders, update you on order status, send promotional information, and improve our site.
Shopping
We collect IP addresses for system administration, demographic analysis, ad serving, and monitoring site activity. We also collect information about the URLs visitors came from, browser and operating system type, date and time of visits, pages viewed, and search terms entered on our site.
Ordering
When you order from us, we collect your name, email address, billing and shipping address, telephone number, product selections, payment information, order number, referring URL, and IP address. We collect this information to fill your order, communicate with you about it, and send promotional materials.
Newsletters and Promotional Emails
We may send you newsletters and promotional emails periodically. You may opt out at any time by following the unsubscribe instructions in any email or by sending an email to optout@nametagcountry.com. Note: opting out of our emails does not opt you out of emails from third-party service providers or merchants on our site — you must follow their own opt-out instructions separately.
Contact Information
If you contact us by phone, email, or letter, we may keep a record of your correspondence. If you report a problem with our site, we may collect that information in a file associated with you.
Advertising
We may display advertisements on our site. We may share aggregated data with advertisers, but individual account information is never shared with advertisers. We may also use advertising partners to deliver personalized online ads through the use of cookies.
Cookies
We use cookies and may allow others to use cookies in the operation of our site.
3. Who Is Collecting Your Information?
Ad Servers and Content Servers
We may use third-party ad servers or content servers to serve ads and product information on and off our site. Those third parties may use action tags or cookies to count visitors, track purchases, and serve personalized ads. We do not provide them with your Personally Identifiable Information except as described in this policy.
Image Servers
We use a third-party image server to deliver graphics more quickly. They collect IP addresses and URLs of graphics viewed but do not receive any Personally Identifiable Information from us.
Email Services
We use a third party to send promotional emails. They collect information such as your IP address, browser type, operating system, and email engagement data. They may use cookies or action tags.
Website Analysis
We may contract with marketing companies to help measure the effectiveness of our advertising and how visitors use our site. They use action tags and cookies to collect aggregate data about pages viewed, items purchased, and order information. We control how that data may be used.
Links to Third-Party Sites
Our site may contain links to other websites owned and operated by third parties. Those sites are not covered by this Privacy Policy. They may send their own cookies or collect personal information. You should contact those advertisers or sites directly with any questions about their privacy practices.
4. With Whom Do We Share Your Information?
Fulfillment
We share your information with third parties as needed to process orders, charge your credit card, deliver your order, and provide customer service. For example, we release your credit card information to the card-issuing bank to confirm payment, and your address and phone number to the delivery service to ship your order.
Other Parties
We may provide Non-Personally Identifiable aggregate statistics to third parties. We may release account information when necessary to enforce our Terms of Use or to protect the rights, property, and safety of the Sites, our users, or others. If a customer does not pay for an order, we may submit their account information to a third-party collection agency.
Data Analysis Agents
Information collected by the Sites may be provided to outside companies for analysis to help us improve our site and product selection, and to notify you of relevant offers. Those agents may not share Personally Identifiable Information with others or use it for any purpose beyond helping the Sites.
Law Enforcement
We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. We fully cooperate with law enforcement in identifying those who use our services for illegal activities.
Sale of the Company
We reserve the right to disclose your Personally Identifiable Information in the event that the company is sold, in whole or in part, whether as an entire corporate entity or through an asset sale that includes the customer information database.
5. How Can You Update or Correct Your Personally Identifiable Information?
You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have information deleted; however, because we keep track of past purchases, information associated with past purchases cannot be deleted. Additionally, backed-up data cannot be completely removed from our databases.
6. Your Choices Regarding Collection, Use, and Distribution
You may opt out of newsletters, promotional emails, or personalized online advertisements by following the unsubscribe instructions in any email you receive from us, or by emailing optout@nametagcountry.com.
You may also set your browser to not accept cookies; however, you may experience difficulty shopping on our site if you do so.
7. Security Precautions
Credit card transactions and order fulfillment are handled by established third-party banking, processing, and distribution institutions. They receive only the information needed to verify and process your payment and ship your order.
Your information is kept on password-protected, limited-access servers. Where possible, our servers reside behind a corporate firewall that controls access from both our internal network and the Internet.
8. A Special Note About Children's Privacy
You must be at least 18 years old to use this site. We do not knowingly collect, use, or disclose Personally Identifiable Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 and believe they have provided us with personal information, please contact us at privacy@nametagcountry.com so we may delete the child's information.
9. Use of Cookies and Action Tags
Site Cookies
When you use our site, we store cookies on your computer to facilitate and customize your experience. Our cookies store randomly assigned user identification numbers, your country, and your first name. Cookies make the site easier to use, allow you to retrieve a previous shopping cart, and help us maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.
Ad Server and Content Server Cookies
We may use third-party ad servers that place a separate cookie on your computer. Except for the companies serving promotional emails and personalized online ads, we do not provide third-party ad servers with your Personally Identifiable Information. They collect Non-Personally Identifiable Information such as your IP address, browser type, and pages viewed.
Action Tags and Web Beacons
Action tags (also called web beacons, clear gifs, or pixel tags) are 1x1 pixel images embedded in a web page used to track responses and actions. Our ad server, content servers, affiliate program manager, and website analysis agents may use action tags to count banner ad clicks, track page visits, and record purchases — without collecting Personally Identifiable Information.
10. Third-Party Sites Accessible From Our Sites
Other sites accessible through our website have their own privacy policies and data practices. We are not responsible for the policies or practices of third parties. You should consult each site's privacy policy before disclosing personal information. If you are unsure whose privacy policy applies, please contact us.
11. Contacting Us About Privacy Questions
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact us:
Attn: Privacy Compliance Officer
Name Tag Country
P.O. Box 15068
Chattanooga, TN 37415
Email: privacy@nametagcountry.com
12. Privacy Policy Changes
This Privacy Policy was last changed on February 17, 2009. If we make changes to any terms or conditions, the changes will be posted in this document so that you will always know what information we gather, how we use it, and to whom we disclose it. Changes become effective immediately upon being posted unless otherwise stated.